There are several reasons why an account may become closed:1. No activity.The most common reason is that the account was closed for being inactive (no logins/activity) for a long period of time – from 3 moths and more. Such accounts get deleted, if there are no funds on the balance, and they cannot be restored. You are free to register a new account. (provided there are no other active accounts registered by you on the Platform)* The email cannot be reused. You would need to use a different email address.2. Deleted by the owner. If there are no funds on the balance, such accounts cannot be restored. As in previous case, you can simply make sure there are no other active accounts registered by you on the Platform, and create a new one.)* If you have deleted your account yourself by mistake, and there are funds on its balance – please contact support for details (using the «Contacts» form on the main page of the website). The operators will check and see if the account can be restored.
If it's possible to restore the account, you will be asked to provide
A high-resolution photo of yourself (selfie) on which you are holding your document for identification (your passport or national ID will do) along with a sheet of paper with the name «55AK Trade» written on it by hand, current date and your signature. Your face, body and both arms must be visible. The details of the document should be clear and readable.
Screenshots of the receipts for deposits in that account (a bank statement or detailed receipts from the payment system you used for depositing will do).
3. Duplicated accounts.It's only allowed to have one active account on the Platform. If other accounts registered by the same person are detected they may be deleted with no warning (c 1.30 of the Platform Terms).4. Deleted for violation of the Platform Terms.The owner gets notified on the details of violation, and the possibility of refund, and if applicable, is asked to provide the required documents.)
